Service Prices

• FITSTUFF s.r.o., Vysoká 1936/8, 915 01 Nové Mesto nad Váhom
• Company ID (IČO): 53 707 541, Tax ID (DIČ): 2121474608, VAT ID (IČ DPH): SK2121474608
• Registered in the Commercial Register of the District Court of Trenčín, section Sro, insert no. 41736/R
• E-mail: info@fitstuff.sk, phone: +421 940 789 546, +421 915 461 851

All prices in this price list are exclusive of VAT. VAT will be added at the rate and under the rules applicable under the relevant legislation on the date the tax liability arises.

1 Working hours and charging for labour

Normal working hours are Monday to Friday from 8:00 to 16:00, excluding public holidays. All services with an hourly rate are charged for each hour or part of an hour at the applicable rate, unless a flat fee or another price has been agreed.

2 Call-out and transport

The basic call-out of €35 covers the first 50 km of the total route from the registered office of FITSTUFF s.r.o. to the customer and back. Beyond this, €0.60/km is charged. Travel time is charged only for time exceeding the first 60 minutes of the total journey, for each hour or part of an hour beyond that.

3 Diagnostics

The flat fee for diagnostics without subsequent repair replaces charging for the labour performed during that diagnostics. If a repair is also carried out, diagnostics and repair are charged together at the hourly rate, without a separate diagnostics fee. Transport is charged separately.

4 Wasted call-out and overlapping items

For a wasted call-out, the flat fee of €37.50 replaces the basic call-out of €35. The same work, time or cost is not charged under several items at once. A standard service protocol is included in the price of the intervention.

5 Warranty service and approval of costs

For a justified warranty repair, free labour and spare parts and the charging of transport are governed by the T&C. Spare parts, material and work beyond the approved scope are approved by the customer in advance.

6 Individual prices

Transport of complete equipment, heavy handling, lifting equipment, large-scale installations and storage of larger deliveries are priced individually. A separately agreed price takes precedence over the price list.

7 Monthly service plan

The customer may order regular service for a monthly flat fee. The plan includes one visit per month on an agreed date, a check of the agreed machines and basic preventive maintenance: checking functionality and safety features, tightening joints, adjusting mechanisms, lubrication according to the manufacturer’s instructions and other routine service tasks needed for proper operation.

The monthly price, the list of machines, the scope of the visit and whether transport and consumables are included are set out in the price quote or service agreement. Repairs and spare parts beyond the agreed scope of the plan are charged separately and only after prior approval by the customer.

8 Urgent intervention

An urgent intervention with a technician arriving within 24 hours of FITSTUFF s.r.o. confirming the order is provided subject to available capacity and after approval by the customer. The surcharge is 50% on the applicable labour rate. The time limit applies to the start of the intervention, not to the completion of the repair.